Returns

We offer returns or exchanges within 14 days of receiving orders. Orders can be returned for a different product of equal value or a refund to the original payment method. Delivery and re-delivery shipping  costs are the responsibility of the Customer.

We can only refund the credit card originally used for payment.

We may offer to replace, or refund at our discretion if the goods sold meet the following conditions:

• Product is not of merchantable quality.
• Product does not match the product specifications online.
• Product contains defects or faults.
• Product is not fit for the purchase as described online.

Please note the following exceptions to our return and exchange policy:

• Discounted or Sale items are final and cannot be returned or exchanged.
• All items must be in brand new condition (unused) to be eligible for a return or exchange. If an item is received back to our warehouse and is deemed to be damage, we will notify the Customer via  email and return the goods back.

We are not obliged to issue a refund, credit, or exchange if:

• The Customer changed their mind, no longer want the goods or just don’t like them.
• The Customer found the same or similar goods elsewhere for a cheaper price.
• The price of The Customer’s purchased item is adjusted online or in-store and is now cheaper after the purchase date.

Once a Returns Request has been submitted by the Customer and we have assessed it, an update will be provided.

If the product is to be refunded, we will process the refund to the  payment method used. Please allow up to 14 days for refunds to be  processed upon our receipt of the goods. If a product is to be  exchanged, the replacement item will be sent upon return of the original  item. Tracking information will be emailed once the product has been  dispatched.

The amount refunded will depend on the reason for the return. If the Customer has received:

• a damaged, faulty or the incorrect product, a refund of both the product and delivery costs will occur.

For return requests please email us at info@ABSuperheroes.com or fill out the form on the contact me page stating the order number and nature of the problem.